Pedro

Muro-Ramirez

01

Chef claude

Chef-Claude is a web app that helps users discover recipes based on the ingredients they have. Users can enter food items they already own and get matching recipe suggestions, making meal planning easy and fun. This project demonstrates my skills to build full-stack web applications, work with external APIs, and create intuitive user interfaces that solve real problems.

02

World Cup

World Cup is a full-stack web application built with React 19, TypeScript, and Express that lets users explore all 48 qualifying nations for the 2026 World Cup. The app features confederation-based filtering and individual country detail pages, all backed by a Supabase PostgreSQL database. The frontend uses React Router for client-side navigation and Tailwind CSS for a responsive, dark-mode-enabled UI. The backend is containerized with Docker and deployed on Railway.

03

Endgame

Endgame is a browser-based word guessing game built with React. Players receive real-time feedback as they try to guess the correct word, creating an exciting and interactive experience. This project exhibits my ability to build clean user interfaces, manage application logic effectively, and create responsive web applications using modern development tools.

04

Tenzies

Tenzies is a fast-paced dice game where players roll and strategically hold dice until all values match. The project focuses on handling interactive game logic, tracking win conditions, and updating the interface based on user actions. Tenzies showcases my capabilities to manage complex state changes, implement conditional rendering, and create smooth, responsive gameplay experiences in a web application.

My
Resume

Sept 2021 - Present

Senior Techincal Support Specialist

Webflow

As a Senior Technical Support Specialist at Webflow, I provide advanced technical support for high-impact, complex issues, diagnosing performance problems, troubleshooting custom code, resolving CMS and API integration failures, and performing deep technical investigations with debugging and performance-analysis tools to identify root causes and deliver actionable insights. I act as a cross-functional liaison between Customer Support, Product, and Engineering to surface issue trends, escalate bugs, and drive platform improvements. I serve as an incident responder on customer-facing incidents, coordinating accurate, timely communication across teams. Additionally, I improve internal troubleshooting workflows and documentation to increase consistency, efficiency, and overall customer outcomes.

Zendesk
Slack
Javascript
HTML
CSS
React
Mar 2020 - May 2021

Technical Support Associate

Flywheel

As a Technical Support Associate at Flywheel, I diagnosed and resolved complex website and hosting issues for a high-volume customer base. I provided real-time customer support via chat and email, delivering clear, empathetic, and technically accurate guidance to developers, designers, and non-technical users. I troubleshot issues related to PHP, MySQL, WordPress, DNS, SSL, and server configuration using debugging techniques, log analysis, and server-side investigation. I collaborated with internal teams to escalate and document platform-level bugs, contributed to internal knowledge bases, and consistently prioritized customer satisfaction while maintaining high support quality and response times.

Intercom
WordPress
DNS

Education & Certificates

University of Nebraska at Omaha
B.S Criminal Justice

May 2019

Online
CompTIA Security+

September 2023

Online
Google Cybersecurity Certificate

June 2023

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